A leading Swiss online retailer, which relies on both online marketing like display ads as well as TV to advertise its products, wanted to measure the impact of its marketing spending. TV remains the most effective channel for reaching a mass audience – a German study shows that adults spend an average of 208 minutes per day watching TV. Therefore, the retailer was looking for a neutral expert partner to create a solution that would enable optimum allocation of its high TV advertising expenditures.
For this purpose, the client wanted to reliably integrate TV data into their web data analytics tool that would measure TV-driven online conversions – something very few service providers could deliver. To further complicate the challenge, the project was spearheaded by a small internal team, which needed to win the backing of other decision-makers. Therefore, based on our analytical and data-driven approach, we were tasked with ideation and product development with the aim of producing a software prototype.
Main project objectives:
- A fast track from prototype to tailor-made software solution from a single source
- Targeted ideation and co-creation of a special tool
- Top-quality data analytics in real time
- Realistic assessments of how TV spots impact website traffic and behavior
The FELD M team worked with the client’s internal team of technical experts and budget decision-makers to ideate and advance to the prototyping phase as efficiently as possible. We used workshop methods like data thinking to explore the concept of TV integration and give all stakeholders a clear picture of the problem posed by missing TV information. We drew on experience in data architecture to design the infrastructure for TV and web integration. As a result, we built a quick prototype in cooperation with the client for analysing TV-induced web data in near real time.
From prototype to software solution
Our highly individualized approach and experience made it possible to realize a technically challenging solution envisioned by the client. By internally demonstrating the value and feasibility of the project, FELD M was able to empower internal stakeholders who had recognized the need for a solution. This allowed them to win buy-in and secure funding. The online retailer is now able to evaluate the influence of TV advertising on its website traffic and conversion rates.
What is a case study? We use the case study format to present our customer projects as examples. Our case studies on topics such as data integration and architecture or advanced analytics aim to highlight the challenges and problems faced by our customers and the solutions we have developed. You will learn about the approaches we use to support our customers as service providers and partners and how we have jointly achieved the defined goals.